Their network of more than 3000 servers allows them to provide a steady connection to each of their subscribers, and their reliable 256-bit encryption is strong enough to protect them from any form of cyber threat. The customer care service also serves as the “voice” of the brand, so it is important that they treat their customers in a way that assures them of their value to the company.ĮxpressVPN is easily one of the best VPN providers in the market, and its customers are loyal to them especially because of its exemplary level of customer service. This takes a lot of inner strength to pull off, so they ought to be well trained and focussed on the task at hand.
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The representative has to know how to deal with irate, impatient customers, and treat them professionally without getting swayed by their emotions. The expertise of the customer care representatives also has to be very high, because at times they may need to make out a really difficult problem that might have been badly explained by the customer, and still come up with a proper solution.
Customers prefer this form of communication because it allows them to get real-time instructions on what to do in case they come across an issue that they can’t really solve by themselves. One of the customer favorites is the messenger that most top-tier providers avail for their customers.
More efficient, customer-focused providers allow their subscribers to reach out to them in many ways. Most lower-tier providers only allow for customer service communication via email, and this really isn’t the best form of getting help for your problem since it might take a really long time for them to get back to you. The industry standard is making it possible to reach out to them 24/7, but not all the services actually live up to this claim. This is why a lot of VPN services try as much to advertise how easy it is to reach out to their customer care representatives.
Pegoraro has met most of the founders of the internet and once received a single-word email reply from Steve Jobs.30-Day Money-Back Guarantee The Importance of Customer Support for VPNįor users who just started dealing with VPNs for the very first time, customer support is essential to helping them find their way and even making sure that they get properly acquainted with the service faster than they would do so if they were on their own. Pegoraro has covered such developments as the evolution of the cell phone from 1G to 5G, the fall and rise of Apple, Google's growth from obscure Yahoo rival to verb status, and the transformation of social media from CompuServe forums to Facebook's billions of users. News, Kinney worked as a reporter and editor for Bloomberg, LexisNexis, and other news organizations covering legal and regulatory issues, with a focus on technology-related matters. He currently focuses on consumer electronics and personal security services for 360 Reviews. News & World Report in 2019, where he was instrumental in launching the company's 360 Reviews vertical.
Jeff Kinney began working as an editor for U.S. If you have a question that hasn't been answered in one of our guides, send an email to and we'll do our best to help. Our privacy and technology team has done countless hours of research on all sorts of consumer technology products and services.
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